State Farm® Insurance Agent Anne Reeves

"I spoke with Larry Bickmann today and set up our new Home, Auto and Personal Umbrella policies. Larry was knowledgeable and even suggested options I did not know about that could save us money. At all times he was a Professional and I highly recommend the Agency of Anne Reeves - State Farm Insurance Agent to any and all."

"I rarely write reviews though my experience with Larry Bickmann certainly deserves a shout out. I had been researching the internet for an alternative insurer since my rates had increased precipitously. I was then bombarded with calls from call centers. I liked that Larry was the individual who initiated contact and followed through. I didn't contact him until about a month later. He returned my call promptly and saved me a considerable amount of money. I did have a few follow up questions and the folks in this office answer the phone quickly. In contrast, my former insurer has yet to return my call from days ago. Big difference! So State Farm has my business for sure. Thanks for the good service."

"I rarely leave reviews, but after the experience I had with this branches call service, I feel that the owner/owners of this branch, need to be made aware of what occurred: I cannot express to you how disappointed I am with this branches customer service skills. State Farm was recommended to me by family and friends of mine who have them as their insurance providers. On 08/19/2023, I was in the middle of a vehicle purchase (hours away from my home town, and unfortunately unable to reach the branch office in my town, due to them being closed), and decided to call one of the local branch offices (open until 12pm). I do not recall the woman's name, but when I spoke with her, I told her my situation, and that I would like to sign up for car insurance (I let her know the urgency). She proceeded to communicate in a disinterested tone (almost berating me in a way), and told me that she could not sign me up, and that I needed to call the 800 number - that they would sign me up. Naturally, I was confused, but I trusted her, and called that number. I waited on hold for quite a while, only to find out from the 800 number representative, that they cannot (and never), sign people up via the 800 number, and asked for the branch offices contact info, so the rep could call the local branch office, and have them sign me up (putting me on hold). The 800 number rep took me off hold, and said that the branch office quote: "... appears to have turned off their phones and are not answering..." it was around 11:00am... In the end, Allstate immediately helped me, routing me from a call center, to an agent. Intentionally not doing your job, during normal business hours, is one thing... But turning off your phones, during normal business hours, is another, hence my 1 star review. Avoid CALLING this branch office."

"I still have had excellent service from Anne Reeves' team. I recently have worked with Sarah and also Libby. They were professional and answered my questions that I was concerned about. I have both car and home insurance with State Farm in NJ and VA and have been a client for over 25 years. During my move from New Jersey to Virginia Kathy Flores was an incredible individual! She transferred my State Farm Insurance and improved it to an A+ rating. In addition, Kathy was always available for any questions I had and always returned my calls if she was on another call. She is reliable, trustworthy and builds solid relationships with customers in a professional manner. Thanks, Kathy for all of your hard work! Deirdre A."

"Hands down the best customer service for almost 20 years. I specifically recommend speaking with Libby in Bryce Reeves office, she is extremely knowledgeable and helpful whenever I call or visit the office. I am very grateful for the hometown feel this office gives as a customer I don’t feel like a number it’s more like family. Thank you Bryce for employing someone as amazing as Libby!"

"Crystal did an excellent job on providing the necessarily and thorough information, as well as asking pertinent questions to ensure all of our assets were covered by significant insurance limits to provide adequate comfort in the unlikely event of a loss. Because of this high, efficient and expeditious response, we decided to move all of insurance policy portfolios over to State Farm."

"I have had the pleasure of working with Anne Reeves office for over 27 years. I am compelled to write a review because Paula Cottongim has been helping me through a tough time with the vehicle insurance and she has been a dream!! She has patiently guided me through it all and has made me feel very comfortable in a bad situation. I know I can pick up the phone for anything and she will be patient and supportive helping me to work through any issue I have. I don't want to take away from the team because they are all a huge help, I just got lucky to have Paula be the one to talk me off the ledge during my crisis. Thanks Anne, you have an awesome team!!"

"I owe a tremendous amount of gratitude to State Farm & their sweet service specialist, Libby! After receiving a 25% increase in my renewal from a company that I have been doing business with for over 12 years, I began getting quotes from other agencies. Libby helped walk me through a new quote that saved me and my family over $160/month!! The time she took to explain the coverage was very helpful. We even switched our homeowners over to State Farm! Congratulations Anne to having such a wonderful employee with such great people skills & knowledge in the insurance field! We are very pleased."

"The State Farm office I worked with in Stafford was fantastic. Larry was extremely quick to respond and return my calls throughout the entire journey of moving of moving my insurance policies. I’ve only been working with them as of this week, however, thus far I’m extremely satisfied with the level of service which was severely lacking with my previous insurance carrier."