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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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george stclair

January 6, 2026

5  out of  5
rating by george stclair
"Very friendly and accommodating."
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CHRISTINA TRADER-JACKSON

January 6, 2026

5  out of  5
rating by CHRISTINA TRADER-JACKSON
"Anne Reeves State Farm office is the best customer service I have received ever from an insurance company. Britney has been extremely helpful anytime I needed support. Her quickly responses and excellent customer service is what keeps me with State Farm. They go out of their way to help find you the best discounts available which in my case is needed. If you live in Stafford or Fredericksburg this is the office, you want to go to and handle your claims."
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Darren Smith

January 6, 2026

5  out of  5
rating by Darren Smith
"Angeline was extremely helpful while adding our child to our account as well as reviewing our entire policy to ensure proper coverage and helpful discounts."
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Jason Atkinson

January 2, 2026

5  out of  5
rating by Jason Atkinson
"My family has been insured here for many years. Always helpful and convenient (email/text, etc.) in getting coverages updated and vehicles added/removed. Quality coverage, no hassle."
We responded:
"Thank you, Jason, for your continued trust over the years. We're glad to hear that our communication methods and hassle-free service have been helpful for your family. Your feedback means a lot to us."
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Isaac Scalese

December 30, 2025

5  out of  5
rating by Isaac Scalese
"They are always so nice. I feel like I'm talking to real people. I call them and they instantly answer and help me even with administrative stuff. Larry is great. They are really just kind people. Jo and Crystal were really kind to me"
We responded:
"Thank you, Isaac, for your thoughtful review. It's great to hear that Larry, Jo, and Crystal have made your experience with us so positive and personable. We're always here to help with anything you need. "
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Leslie Hamer

December 25, 2025

5  out of  5
rating by Leslie Hamer
"I called and talked to Crystal about a billing snafu. She was very professional and pleasant to work with. She figured out and fixed the problem. I've been with SF a long time and I was impressed by her customer service."
We responded:
"Thank you, Leslie, for sharing your experience with Crystal. It's great to hear that she was able to resolve the billing issue efficiently and provide excellent customer service. We appreciate your long-term trust in us. "
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Araybia Royal

December 24, 2025

5  out of  5
rating by Araybia Royal
"I had an excellent experience working with Crystal DeRose at State Farm. Crystal was extremely professional, knowledgeable, and responsive throughout the entire process. She took the time to clearly explain my coverage options, ensured I fully understood my policy, and successfully helped lower my auto insurance rate. Her fast response time, patience, and genuine kindness made what can often be a stressful process feel easy and reassuring. Crystal truly goes above and beyond for her clients, and her dedication and professionalism absolutely deserve recognition. I highly recommend her to anyone looking for exceptional service."
We responded:
"Thank you, Araybia, for sharing your experience with Crystal. It's great to hear how her professionalism and dedication made the process smooth and reassuring for you. We appreciate your recommendation and are here to help with any future needs!"
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Yvette Nageotte

December 22, 2025

5  out of  5
rating by Yvette Nageotte
"Jo Lichliter is wonderful! She goes out of her way to assist her clients. I have been with Anne Reeves and her State Farm Office for over 20 years and I highly recommend them."
We responded:
"Thank you, Yvette, for your kind words about Jo and for being with us for over 20 years. We're grateful for your recommendation and are always here to assist you. "
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Will M

December 18, 2025

5  out of  5
rating by Will M
"Crystal DeRose is a pleasure to work with every time we have an insurance need or question. Makes you feel totally taken care of. Exceeds my expectations and keeps me loyal to Anne Reeves State Farm Insurance"
We responded:
"Thank you, Will, for your kind words about Crystal. We're glad to hear she consistently exceeds your expectations and makes you feel well taken care of. Your loyalty means a lot to us. "
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Nicole :D

December 17, 2025

5  out of  5
rating by Nicole :D
"Was able to save so money by switching to State Farm. Angeline was super nice and helpful. Would recommend calling for a quote its quick and free."
We responded:
"Thank you, Nicole :D, for sharing your experience! It's great to hear that Angeline was able to assist you and help you save money. We appreciate your recommendation and are here whenever you need us. "
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Bethany Fox

December 17, 2025

5  out of  5
rating by Bethany Fox
"Crystal was absolutely amazing and helpful! I am moving to a different state soon and she has gone above and beyond by giving me the advice and quotes I need for my insurance!"
We responded:
"Thank you, Bethany, for sharing your experience with Crystal! We're glad she could assist you with your move and provide the advice and quotes you needed. Safe travels to your new state! "
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ed kerr

December 5, 2025

5  out of  5
rating by ed kerr
"Jo Lichliter (Insurance Account Manager) worked very hard on resolving an issue we had involving our auto policies. I know it must have taken a good amount of time and effort to see this through to the end result. Bev and I thank her for her determination in satisfying your customers."
We responded:
"Awesome review, Ed! Thanks for choosing us for your insurance needs! We all love Jo and are thrilled you had the opportunity to work together!"
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C Becker

December 4, 2025

5  out of  5
rating by C Becker
"Crystal did a fantastic job getting my insurance needs all taken care of. Thank you"
We responded:
"Thank you, C Becker, for your feedback. We're glad Crystal could assist with your insurance needs. Your support means a lot to us. "
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Margaret Campbell

December 3, 2025

5  out of  5
rating by Margaret Campbell
"Angeline was profession, thorough and kind throughout the entire process. She worked tirelessly to get us the best coverage for our money."
We responded:
"Your feedback confirms we are on the right track! We appreciate the perfect score and promise to keep up the great work."
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Olinda Brownell

November 25, 2025

4  out of  5
rating by Olinda Brownell
"I called the agency to see if we could get a discount for the homeowners policy rate, as we had replaced our roof back in June. The Britney asked me to send her the receipt. I'm not giving a 5 stars because they didn't volunteer that there are these types of discounts. When we lived at our other house, we also had windows replaced. You can also get a discount for that. It wasn't until recently that a coworker mentioned one can get these types of discounts. Overall, we've been satisfied with their service. We've been with them since 1995."
We responded:
"Thank you, Olinda, for your feedback and for being with us since 1995. We appreciate you bringing this to our attention and will ensure our team is more proactive in discussing potential discounts. If you have any more questions or need further assistance, feel free to reach out."
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Tony Proctor

November 24, 2025

5  out of  5
rating by Tony Proctor
"Crystal was polite n professional at her job"
We responded:
"Thank you, Tony, for your feedback. It's great to hear that Crystal provided you with polite and professional service. We appreciate your support!"
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Melody Peace

November 21, 2025

5  out of  5
rating by Melody Peace
"Love working with these folks! Crystal is always quick to respond, and I have enjoyed our interactions!"
We responded:
"Thank you, Melody, for your kind words! It's great to hear that Crystal has been responsive and that you've enjoyed your interactions with us. We look forward to continuing to assist you with your insurance needs."
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Loretta Simmons

November 17, 2025

5  out of  5
rating by Loretta Simmons
"Great office. They take care of all our needs. I would highly recommend them. Thanks"
We responded:
"We love hearing feedback like this! It’s always our goal to provide top-notch service and coverage that meets your needs. Thank you for your support! "
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Christy Carter

November 14, 2025

5  out of  5
rating by Christy Carter
"Was able to get right down to what I need love the conversation very professional"
We responded:
"Thank you Christy! Getting to know you is important yo us - we appreciate you!"
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Sandra Champion

November 14, 2025

5  out of  5
rating by Sandra Champion
"Had outstanding customer service experience. Was recommended to utilize the State Farm mobile app. for further savings."
We responded:
"Hearing that you had a great experience makes our day! We appreciate your trust and look forward to continuing to serve you! "
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Terence Thompson

November 10, 2025

5  out of  5
rating by Terence Thompson
"I worked with Crystal today and she is always great to work with. Always patient, courteous and professional."
We responded:
"Thank you for your thoughtful review! It’s always our goal to provide excellent coverage and customer service, and we’re so glad you had a great experience!"
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Adam Corbin

November 8, 2025

5  out of  5
rating by Adam Corbin
"Angeline was super informative and kind, as i bombarded her with multiple questions about my policy, and about adding to said policy!"
We responded:
"Thank you, Adam, for your kind words about Angeline. We're glad she could assist you with all your questions regarding your policy. If you need any more help, feel free to reach out."
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Erica Murray

November 4, 2025

5  out of  5
rating by Erica Murray
"Jo was awesome and a huge help. By the time I remembered to put “call State Farm” on my todo list, Jo was calling me and giving me an update."
We responded:
"Thank you Erica! It's great to hear that Jo was proactive in reaching out and providing you with the update you needed. We appreciate your feedback and look forward to assisting you again. "
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Kimberly Maclay

November 4, 2025

5  out of  5
rating by Kimberly Maclay
"When I called State Farm about my insurance, Jo answered cheerfully and was very helpful in taking the time to address my specific needs and concerns. I really felt taken care of in all my questions and her helpful answers. Thank you for the wonderful customer service and support! I will highly recommend her office!"
We responded:
"Thank you, Kimberly, for your kind words about your experience with Jo. We're glad she could assist you with your insurance needs and provide the support you were looking for. Your recommendation means a lot to us! "
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Harley Rowe

October 30, 2025

5  out of  5
rating by Harley Rowe
"Helped me resolve a payment issue, and handled it all before we got off the phone!"
We responded:
"Thank you, Harley, for your feedback! I'm glad we could sort out your payment issue quickly over the phone. If you need anything else, feel free to reach out."